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FAQs

What is your return policy? 

We try to make returns easy and simple. We allow returns for store credit only within 14 days of purchase. The return will be issued on a gift card to used towards future purchases. All purchases made with a discount of 30% or HIGHER are FINAL SALE. There are no returns or sizes exchanges accepted. 

How do I return something?

Please ship back the products you would like to return. Shipping costs are at your expense. We recommend using USPS First Class. Our mailing address is 15556 Summit Park Dr Suite 603 Montgomery Texas 77356 ATTN: Returns/Makena Walters-Sanchez. After we receive the item/items we will issue you your online store credit (sent via email) that can be used to purchase something else. These credits do not expire, however, they can only be used on our website. If you have any additional questions about a return please contact customer service via EMAIL at customerservice@shopruthiegrace.com 

Do you have a retail location? 

Yes, we do! We are currently moving locations to a new store! Opening October 2017!

How does the sizing run? How do your clothes fit?

Great question! Check out our size guide page here

My size is sold out. Will you restock? 

We try our hardest to restock popular items as quickly as they sell out. To guarantee that you will be notified about the restock, sign up via the link to notify you. The link is available under each individual product. Double check that you entered the correct email address. 

I want to buy something online but pick it up in store, how do I do that?

* 8/812/17- This option is currently NOT available while we move locations. // To place an order for in store pick up, continue placing your order like normal. When you get to the shipping selection option, select DO NOT SHIP-- I will pick up at your Montgomery location. This will notify our staff to hold your order for pick-up. Upon arrival at our retail location, please let the staff member know your name and order number. 

 

I have a gift card that was issued in store but I would like to use it online. What should I do?

We can certainly switch the gift card over for you. Please email our General Manager at Makena@shopruthiegrace.com and she would be happy to help you with changing it over.

 

How do I collaborate with you?

We sure do! Please send your Media kit or request to jessica@shopruthiegrace.com. We will get in touch with you as soon as we can.

 

I tracked my order and it says it has been delivered but I never received it?

First thing we would like you to do is contact your local postal service, they will be able to give you the fastest answer to where your package could be located. If they are unable to give you an answer please contact makena@shopruthiegrace.com and she can see what we can do to help you locate your package.

 

I would like to exchange something that I ordered. How do I go about exchanging?

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please email our store manager and let her know you will be returning and (once we receive the item/items) she can issue you an online store credit that can then be used to place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

 

How long does shipping take?

We make our best effort to ship in-stock items the business day your order is placed. U.S orders will usually take 3-5 business days to arrive depending on how far away from Texas you are and the weight of your package.

  

I noticed the shipping address I entered when placing my order is incorrect. What should I do?

If you have not yet received an email stating that your order has shipped please email makena@shopruthiegrace.com immediately and include your order number and your correct shipping address in the body of the email.

 

I received a damaged item, what should I do?

We want you to love your items! We try to inspect every item but we are only human and sometimes miss things! If you have a damaged item please email a picture to our customerservice@shopruthiegrace.com and we can get the problem taken care of for you.

Help! I need to cancel my order! 

We do not cancel orders, however, in the rare event you need to cancel due to error, you must contact our customer service by email (customerservice@shopruthiegrace.com) or by phone (9367035234). We ship SAME DAY, so please contact us ASAP. Every effort will be made to accommodate the cancellation of your order as long as it has not shipped. When contacting customer service to cancel, please be ready to provide your order number and other contact information. There will be a 10% restocking fee for any canceled orders. PLEASE NOTE: If the item/items have shipped, the order CANNOT be canceled. In this case, you can request to return the item for store credit (minus shipping costs). We strive for same day fulfillment--most orders ship same day.

 

If you have other questions or concerns feel free to email our General Manager at Makena@shopruthiegrace.com.