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FAQs

How do I return something?

First thing we'd like you to do is contact our store manager via email at Makena@shopruthiegrace.com and let her know you'll be returning. What we recommend is shipping your items back (at lowest cost, usually USPS First Class). After we receive the item/items we will issue you your online store credit that can be used to purchase something else. These credits do not expire, however, they can only be used on our website. 

I have a gift card that was issued in store but I would like to use it online. What should I do?

We can certainly switch the gift card over for you. Please email our store manager at Makena@shopruthiegrace.com and she would be happy to help you with changing it over.

 

How do I collaborate with you?

We sure do! Please send your Media kit or request to Makena@shopruthiegrace.com. We will get in touch with you as soon as we can.

 

I tracked my order and it says it has been delivered but I never received it?

First thing we would like you to do is contact your local postal service, they will be able to give you the fastest answer to where your package could be located. If they are unable to give you an answer please contact makena@shopruthiegrace.com and she can see what we can do to help you locate your package.

 

I would like to exchange something that I ordered. How do I go about exchanging?

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please email our store manager and let her know you will be returning and (once we receive the item/items) she can issue you an online store credit that can then be used to place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

 

How long does shipping take?

We make our best effort to ship in-stock items the business day your order is placed. U.S orders will usually take 3-5 business days to arrive depending on how far away from Texas you are and the weight of your package.

  

I noticed the shipping address I entered when placing my order is incorrect. What should I do?

If you have not yet received an email stating that your order has shipped please email makena@shopruthiegrace.com immediately and include your order number and your correct shipping address in the body of the email.

 

I received a damaged item, what should I do?

We want you to love your items! We try to inspect every item but we are only human and sometimes miss things! If you have a damaged item please email a picture to our customerservice@shopruthiegrace.com and we can get the problem taken care of for you.

 

If you have other questions or concerns feel free to email our store manager at Makena@shopruthiegrace.com.