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Return Policy

Return Policy

UPDATE! Holiday Return Policy

Effective on purchases made between November 15, 2018 - December 25, 2018. Purchases before November 15th, please refer to our usual return policy HERE

We offer a unique return policy! Upon receiving your return, you can select for a stylist to contact you and help find another product in exchange! 

 We offer store credit and size exchanges for purchases. We offer refunds as long as the purchase meets the specific requirements. * Please read the guidelines below to determine which return process you qualify for.

Please note, in order for a return to be processed, the clothing item must be unworn, unwashed, with tags still attached. Shoes must be returned in their original box without any damage to the box. 

*The following items DO NOT qualify for a return of any kind:

items ending in .00 ( prior to any additional discounts)

jewelry

sunglasses

sale items

intimates (i.e. bralettes)

swimwear

bodysuits

any item noted with FINAL SALE

 

 

Refunds:

Eligible on returns sent back by January 4, 2019. Not eligible on any items with a discount of 20% or more. Refund will be delivered to the original form of payment and you will be notified via email.

Store Credit:

Eligible on returns sent back by January 14, 2019. This is the default option for all items with a 20% or more discount. Store credit will be issued in the form of an e-gift card sent via email. 

Exchanges:

Eligible on returns sent back by January 14, 2019.  Please fill out the return form HERE and notify the exchange you would like. Your size exchange invoice will be sent to the email address listed on the original order. The outstanding invoice (which will include $4.95 in exchange shipping) must be paid within 24 hours.

Please note: Your size is not held until the purchase is complete. If the size you requested is not available, you will be sent a store credit via email for the amount of the purchase.

Sale Items:

Please note that all sale items are FINAL SALE. They are not eligible for refunds, store credits, or size exchange. Any items sent back will be marked return to sender.

Sale items include: Sale collection, Flash Sale, Style Grab and any other item ending in .00 prior to additional discounts. 

Sending Back Returns:

You must send them back at your own expense and must include the original invoice and a copy of our return form. Please fill out this return form HERE  and include it in your package.

 

Mail it back to us at:

Ruthie Grace
Attn: Returns
15556 Summit Park Drive Suite 603
Montgomery Texas 77356

Ruthie Grace does not reimburse for shipping costs.

We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages.

 

Processing Time for Returns:

Once your return has been delivered, please allow 7-10 business days for processing.

Refunds may take up to 3-5 business days for the refund to post to your account.

** We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse, or damage.