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Afterpay Return Policy

About Afterpay: https://www.afterpay.com/how-it-works

 

Please fill out our return form HERE and include it in your package

 

Refunds:

Not eligible on any items with a discount of 20% or more. Purchase must be sent back within 7 days of purchase in order to qualify for a refund. 

Store Credit:

Please Note: Due to Afterpay’s payment terms outside our policy time frame, if you send back a return, you will still owe Afterpay after you have returned the item.

Default for any items purchased with a discount of 20% or more. Eligible on returns sent back 30 days of original purchase. Store credit will be issued in the form of an e-gift card sent via email. 

Exchanges:

NEW Exchange Policy!

Once your item has been shipped to us and received, we will ship you your exchange for free!

Please fill out the return form HERE and notify the exchange you would like. Must be an even exchange. Your exchange will be processed within 3-5 business days after delivery.

Please note: Your size is not held until the exchange process is complete. If the size you requested is not available, you will be sent a store credit via email for the amount of the purchase.

Sale Items:

Please note that all sale items are FINAL SALE. They are not eligible for refunds, store credits, or size exchange. Any items sent back will be marked return to sender.

Sale items include: Sale collection, Flash Sale, Style Grab and any other item ending in .00 prior to additional discounts. 

Sending Back Returns:

You must send them back at your own expense and must include the original invoice and a copy of our return form. Please fill out this return form HERE  and include it in your package.

 

Mail it back to us at:

Ruthie Grace
Attn: Returns
15556 Summit Park Drive Suite 603
Montgomery Texas 77356

• Ruthie Grace does not reimburse for shipping costs.

• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages.

 

Return Drop Box:

NEW for Local Customers!

Since our store front is closed, we now have a drop box for dropping off returns! Instead of shipping back your return, you can come by our store front and drop off at whatever time is convenient for you. Please allow 3-5 business days for processing. Our return policy still applies and the return must have the invoice and our return form included. 

Please Note: We cannot process returns without purchase/order information. If you do not have the invoice, please put the product in a bag with a note with your order number and name

 

Processing Time for Returns:

Please allow 3-5 business days for processing.

** We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse, or damage.