What is your return policy? CLICK HERE
I ordered and purchased using Afterpay. How do I return? Read about our return policy for Afterpay HERE
How do I mail something back? Scroll to "Sending back returns" at the bottom of this page HERE. We do not cover costs for return shipping.
Do you have a storefront location? Yes, as of now we are closed but you can make an appointment to shop by calling our warehouse. CLICK HERE
I would like to pick up my order at your warehouse. How do I do that? You can select in store pick up on the cart page of the checkout on shopruthiegrace.com. CLICK HERE for details.
What is your phone number? 936-703-5234
My size is sold out. Will you restock? We do restocks on popular selling items when we can. To make sure you never miss a restock, sign up for the restock notification under the product page. It reads "Can't find you size? Get notified when we restock."
Do gift cards work for both online and in store? Unfortunately, our gift cards are not synced with both systems. If you need a gift card switched, please email us and we will gladly help with that.
I received my product, but it is damaged. Help! We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number, and 'damaged item received' in the subject line.
I need to cancel my order. Can I do that? We do not cancel orders, however, in the rare event you need to cancel due to error, you must contact our customer service by email or by phone. Every effort will be made to accommodate the cancellation of your order as long as it has not shipped. There will be a 10% restocking fee for any canceled orders.
I tracked my order and it says it was delivered but I still haven't received it. What should I do? Please contact your local post office first to see if they can assist you in locating your package. Please allow 2-3 business before contacting us from the date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email. We will try our best to help locate the package and get it delivered to you in a timely manner.
I'm trying to use two discount codes and it's not working. Is that correct? Yes. Our website only allows one discount code per purchase.