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Take 50% off ALL Shoes with code 'SHOES50' || All shoes are FINAL SALE! 5.20-5.22

Policies & FAQs

Power Hour Rules:

  1. The discount WILL ONLY be valid between the hours of 8 PM CST - 9 PM CST on February 11, 2019
  2. The discount DOES NOT apply to purchase made PRIOR to 8 pm cst or AFTER 9 pm CST on February 11,2019
  3. We DO NOT price match and price adjustments cannot be made or refunded on previous orders prior to 8 pm CST on February 11, 2019. 
  4. This discount is only eligible online and not applicable in store. 
  5. All orders place during power hour DO NOT qualify for refunds in the original form of payment. Should something need to be returned, it can be returned within 30 days of delivery for store credit ONLY.
  6. PLEASE allow an ADDITIONAL 5-7 business days for processing. 
  7. If you need this order for quicker delivery, please select EXPEDITED or RUSH shipping! 
  8. Sizes will sell out quickly. By adding items to your cart, it does NOT reserve them. Please keep this in mind. 
  9. Once the order is placed, we CANNOT cancel it.
  10. If you need IMMEDIATE assistance during our power hour, please use our LIVE CHAT option on our WEBSITE! We cannot guarantee that we can answer all questions via DM, Facebook Messenger, or email in one hour. 
  11. If you are needing help with a gift card or store credit, please contact us prior to power hour. We cannot issue gift cards during the sale.
  12. We suggest using the website over the app to avoid technical errors.

 

What is your return policy? CLICK HERE 

I ordered and purchased using Afterpay. How do I return? Read about our return policy for Afterpay HERE

How do I mail something back? Scroll to "Sending back returns" at the bottom of this page HERE. We do not cover costs for return shipping. 

Do you have a storefront location? Yes, as of now we are closed but you can make an appointment to shop by calling our warehouse. CLICK HERE 

I would like to pick up my order at your warehouse. How do I do that? You can select in store pick up on the cart page of the checkout on shopruthiegrace.com. CLICK HERE for details.

 

What is your phone number? 936-703-5234

My size is sold out. Will you restock? We do restocks on popular selling items when we can. To make sure you never miss a restock, sign up for the restock notification under the product page. It reads "Can't find you size? Get notified when we restock."

Do gift cards work for both online and in store? Unfortunately, our gift cards are not synced with both systems. If you need a gift card switched, please email us and we will gladly help with that.

I received my product, but it is damaged. Help! We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number, and 'damaged item received' in the subject line. 

I need to cancel my order. Can I do that?  We do not cancel orders, however, in the rare event you need to cancel due to error, you must contact our customer service by email or by phone. Every effort will be made to accommodate the cancellation of your order as long as it has not shipped. There will be a 10% restocking fee for any canceled orders. 

I tracked my order and it says it was delivered but I still haven't received it. What should I do? Please contact your local post office first to see if they can assist you in locating your package. Please allow 2-3 business before contacting us from the date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email. We will try our best to help locate the package and get it delivered to you in a timely manner. 

I'm trying to use two discount codes and it's not working. Is that correct? Yes. Our website only allows one discount code per purchase.