We want you to have the best possible shopping experience with us here at Ruthie Grace! We do know things happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order. We would be happy to help you find something you love!
We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 48 hours of delivery.
Please see our requirements and procedures below:
• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.
• Store Credits- Eligible on non-final sale items when postmarked within 30 days of being delivered.
• Size Exchanges- Once your return is received in our warehouse, we will process and ship your size exchange with no additional cost! We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. Orders made during a Power Hour sale are always FINAL SALE.
The Following Items DO NOT Qualify For a Return of Any Kind:
• Sale items in .00
• Flash sale items
• Style grab items
• Intimates (i.e. bralettes)
• Hair accessories
Sending Back Returns
• Please fill out the return form included in your order, along with your original invoice, and include it in the package when you send it back to us! If you have misplaced your return form, please click HERE to access it.
• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• Shoes must be returned in their original box inside of another box or package without any damage to the shoe box. Do not ship back with the label on the outside of the shoe box.
• Swimsuits must have the lining still attached.
• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your return has made it to us. We do not notify when returns are received in our warehouse.
Processing Time For Returns
• Please allow 3-7 business days for processing once received in our warehouse.
• Once processed, you will receive an email confirmation letting you know it has been done. Due to our high volume, we do not notify customers when we receive their return package in our warehouse, only when they have been processed. This is why we recommend to hang onto your tracking number so you know it has arrived!
**We reserve the right to refuse a return if the items do not meet the criteria above.
***This return policy supersedes any previous or printed copy of our policy. Updated 02/11/2021