HOLIDAY RETURN POLICY
Effective on purchases made between November 15, 2019 and December 25, 2019. Purchases made before November 15th, please refer to our usual return policy HERE.
Please see our requirements and procedures below:
- Refunds- Returns on non-final sale items are eligible for a refund to the original form of payment when postmarked back to us within 7 days of being delivered. Orders with a discount of 20% or more applied at checkout do not qualify for refunds and will receive a store credit.
- Store Credits- Returns on non-final sale items that are over their 7 day requirement for a refund and postmarked back to us within 30 days of being delivered or by January 6, 2020. Orders with discounts of 20% or more applied at checkout will receive a store credit as their refund. Store credits will be sent to the email provided at checkout. We highly recommend checking your spam folder if you do not see your store credit as they sometimes go there.
- Size Exchanges- Eligible on returns postmarked within 30 days of being delivered. Please fill out the return form included in your package and notify the size exchange you would like and include it in the package when you send it back to us. Your size exchange invoice will be sent to the email address provided on the original order.
**Please note: your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase. Store credits will be sent to the email provided at checkout.
- Sale Items- All items ending in .00 are sale items and are FINAL SALE. These items are not eligible for refunds, store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.
- 50% Off Discounts- Orders or items that have a 50% off discount applied to them are FINAL SALE and DO NOT qualify for a return of any kind.
The following items do not qualify for a return of any kind:
- Orders with a 50% off discount
- Flash sale items
- Style grab items
- Sale items
- Intimates (i.e. bralettes)
- Hair accessories
Sending Back Returns
- Please fill out the return form included in your order and include it, along with your original invoice, in the package when you send it back to us! If you have misplaced your return form, please click HERE. Returns MUST have a filled out return form and original invoice to be processed!
- The customer is responsible for the shipping and handling of all returned items.
- Original shipping fees are non-refundable.
- All returns must be unworn, unwashed, and must have original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If returns do not meet these requirements, you will be contacted and the items will be returned to you and will be subject to addition shipping costs
- Shoes must be retuned in their original box inside of another box or package without any damage to the shoe box. Please do not put the shipping label on the outside of the box or tape the box shut.
- We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your package has made it to us. We do not notify when returns are received in our warehouse.
Processing Time For Returns
- Please allow 7-14 business days for processing
- Refunds may take up to 3-5 business days to reflect on your bank account
- Once processed, you will receive an email confirmation letting you know it has been done. Due to our high volume, we do not notify customers when we receive their return package in our warehouse. Only when they have been processed. This is why we recommend hanging onto your tracking number so you know when it has arrived!
**We reserve the right to refuse a return if the items have any sign of wear, wash, alteration, misuse, or damage.